Privacy

This policy applies to the earKART Platform, which connects customers interested in a hearing health check-up or purchasing hearing aids with qualified audiologists and authorised partner clinics. It covers information collected when you browse the Platform, book a free hearing test, place an order, contact support, or register as a partner clinic.

• Contact details — name, phone number, email address, city, and delivery address when you book a test, order, or write to us
• Hearing-care information — your responses during hearing screenings, appointment history, and fitting preferences, collected to provide the service you've asked for
• Order and payment details — items ordered and transaction references; card and banking data is processed by secure third-party payment gateways and is not stored by us
• Partner clinic details — business and registration information provided through the clinic enrolment form

When you interact with the Platform, we automatically receive non-personal identifiable information such as your IP address, browser type, domain name, access times, and referring website addresses. This helps us understand how the Platform is used and keep it fast and reliable.

We use cookies and similar technologies to improve the quality of your interaction with the Platform — keeping your cart, remembering preferences, and measuring which pages help visitors most. You can control or delete cookies through your browser settings; some features may not work without them.

• To schedule and conduct your free hearing test, and connect you with an audiologist or partner clinic
• To process, deliver, and support your orders — including warranty and insurance service
• To respond to your questions and provide customer care
• To improve the Platform, our products, and our services
• To send you service updates, and — only with your consent — offers and hearing-health content you can opt out of at any time

We never sell your personal information. We share it only as needed to serve you: with the audiologist or partner clinic handling your appointment, logistics partners delivering your order, payment gateways processing your transaction, insurers servicing your device cover, and service providers who help us run the Platform under confidentiality obligations — or where disclosure is required by law or a competent authority.

We use reasonable technical and organisational safeguards — encryption in transit, access controls, and secure hosting — to protect your information against unauthorised access, alteration, or disclosure. We retain personal information only as long as needed for the purposes above or as required by law, then delete or anonymise it.

• Access and review the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information, subject to legal retention requirements
• Opt out of marketing communications at any time — every message includes an unsubscribe option, or just tell our support team

We may amend this Privacy Policy from time to time. When we make material changes we'll notify you — for example by email or a notice on the Platform. Your continued use of the Platform after a change constitutes acceptance of the updated policy, so please review it periodically.

In accordance with Indian law, complaints or concerns about this policy or your personal information can be raised with our grievance team via the Support page. Please include enough detail for us to investigate; we aim to acknowledge and resolve grievances promptly.