Returns

Every hearing aid comes with a trial window from the date of delivery during which you can return the device if it isn't the right fit for you. Before returning, we'll always offer a free adjustment session with an audiologist — most comfort and clarity issues are fixed with a re-tune, not a return.

• The device must be in its original condition, with all accessories, charger, case, and documentation
• Your invoice or order number is required
• Custom-moulded shells and personalised fittings may be non-returnable or subject to a moulding charge — we'll tell you clearly before you buy
• For hygiene reasons, Bluup and Bluup+ earplugs can only be returned unopened and unused, in their sealed packaging

If your order arrives damaged, incomplete, or isn't what you ordered, tell us within 48 hours of delivery with a photo of the item and packaging. We'll arrange a free replacement or a full refund — whichever you prefer.

Once we receive the returned item and complete a quick inspection, your refund is issued to the original payment method. Refunds are typically processed within 7–10 working days of the inspection; your bank may take a few additional days to post the credit.

Prefer a different model, style, or size instead of a refund? We'll help you exchange — the audiologist who knows your hearing profile will recommend the right alternative, and you'll only pay or be refunded the difference.

Contact our support team by phone, WhatsApp, or email with your order number. We'll confirm eligibility, arrange pickup where available, and keep you updated at every step until your refund or replacement is complete.