How can we help?
Track an order, find an answer, or reach a real person whatever you need.
Track your order
Enter your order number and we'll show you the latest status.
Frequently asked questions
How long does delivery take?
Most orders are delivered within 5–7 working days. If your device requires an audiologist home-visit fitting, we'll coordinate a time that suits you.
What's covered under the 2-year warranty?
The manufacturer warranty covers defects in materials and workmanship for two years. Your first year also includes complimentary insurance against loss and damage.
Can I return a hearing aid if it's not right?
Yes. There's a trial window during which you can return the device if it isn't the right fit — speak to our team and we'll guide you through it.
How do I get my device adjusted?
Adjustments are included in your ongoing support. Book a remote session with an audiologist, or visit any of our 1,500+ partner clinics.
Do you offer EMI or payment plans?
Payment options vary by device and offer. You'll see available plans at checkout, and our team can walk you through them on a call.
Reach a real person.
Our support team is available Monday to Saturday, 10 AM – 6 PM. We usually reply within a few hours.